TERMS AND CONDITIONS
This document contains the terms and conditions governing your use of our Website/Mobile App/Kiosk/Call Center or Point of Sale herein referred to as “Ticketing Platform” and your purchase of any movie tickets, goods or services from AGS Cinemas Private Limited using the same.
APPLICATION OF THESE TERMS AND CONDITIONS
- You may be asked to provide Personal Information to AGS Cinemas before purchasing any movie ticket, goods or services from our Ticketing Platform, before entering any competition on the Ticketing Platform or before registering as a member of our Ticketing Platform. If you do not provide that Personal Information to AGS Cinemas, AGS Cinemas may not be able to sell you movie tickets, goods or services, enter you into that competition or register you as a member.
- You acknowledge that if you do not register as a member of this Ticketing Platform, parts of this Ticketing Platform designed for registered members may not be accessible to you. Employees of AGS Cinemas and its related bodies are entitled to become members of the Ticketing Platform, but are not entitled to enter any competitions on the Ticketing Platform.
- AGS Cinemas will use its reasonable endeavors to maintain the security of any Personal Information that you provide. This Ticketing Platform has security measures in place to protect the loss, misuse and alteration of the information under AGS Cinema's control. However, no data transmission over the internet can be completely secure, and AGS Cinemas cannot give an absolute assurance that the information you provide to us will be secure at all times.
- AGS Cinemas may use techniques designed to identify fraudulent activities on the Ticketing Platform, such as fraudulent activities on the Website and fraudulent credit card use. If any unauthorized use of your credit/debit card ,bank account , 3rd party wallet or any other 3rd party payment instrument occurs as a result of your credit/debit card purchase on the Ticketing Platform, you should notify your payment provider/Bank provider in accordance with its reporting rules and procedures.
- You agree that AGS Cinemas may cancel your registration as a member and/or refuse you access to this Ticketing Platform at any time in its sole discretion.
Otherwise seat allocation for movie tickets purchased via this Ticketing Platform is on a 'best available' basis and is carried out by a prescribed computer program. By purchasing movie tickets via this Ticketing Platform you agree that:
- Movie tickets purchased via this Website are non-refundable and are not available for exchange, unless required by law.
- Where allocated seating applies to a session you have the choice of choosing your own seat on the Ticketing Platform.
- You will accept the seat allocated by AGS Cinemas to each ticket purchased; and
- AGS Cinemas has made no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
- You agree that AGS Cinemas may at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Ticketing Platform.
MODIFICATION OF THESE TERMS AND THIS TICKETING PLATFORM
You agree that AGS Cinemas may at any time, in its sole discretion, modify:
1. The look and feel of this Ticketing Platform;
2. The Ticketing Platform Content; or
You agree that
1. Tickets once issued cannot be canceled, exchanged or refunded
2. Show timings are subject to change
3. Patrons below 18 years of age will not be admitted for 'A' rated movies
Outside food will not be allowed inside the complex
Food orders once placed cannot be cancelled
5. Smoking, drinking alcohol and chewing of pan is strictly prohibited. Intoxicated persons(as determined by our staff) will not be admitted
6. The management will not be responsible for the loss or damage of any personal property
7. Show Cancellation
If a show is cancelled, the responsibility of the management is limited to the face value of the ticket
Refund for Show Cancellation: All Website/Mobile App/AGS wallet transactions for the show will be refunded to the customers AGS Wallet only, no interest payable
8. Right of admission reserved
9. Children aged 3 years and above require a ticket to enter.
10. 3D glass usage fee is non-refundable.
- "Customer" "or" "you" mean a person who has registered with AGS Cinemas for availing the AGS Wallet and who has accepted these Terms and Conditions and, owns/operates/has access to an internet compatible device that supports the AGS Wallet.
- "AGS Wallet" means the closed pre-paid payment instrument issued by AGS Cinemas
- "Charge(s)" or "Service Charge" shall mean the charges which AGS Cinemas may levy upon you in consideration for subscribing to the AGS Wallet. Currently there are no charges levied.
- "Send Money" refers to a facility to transfer funds from a AGS Wallet to any other Wallet issued by AGS Cinemas.
- "Merchant Establishment" shall mean and include physical Merchants, remote Merchants and any other outlet that has been authorized by AGS Cinemas to accept payment using AGS Wallet if any.
- OTP or “One time password” refers to the four to six character code unique generated on the customers wallet dashboard that will change periodically to ensure uniqueness and for enhanced security.
- "Enrollment Form" shall mean registration for a user account on the AGS Cinemas website or mobile applications, as is required by AGS Cinemas from the Customer.
- Customer AGS Wallet classified as Closed system payment instruments issued by accepting minimum customer details being Customer name, Date of Birth, Address, Email address, mobile number.
- "Transaction" means purchase of goods or services at AGS Cinemas or equivalent amount of money-in AGS Wallet “Transaction” also means use of “Send Money” feature “RBI” means the Reserve Bank of India.
PRE-BOOK TERMS & CONDITIONS:
- The user agrees and confirms that Pre-Book does not mean guaranteed tickets.
- The pre-booked "request" can be exchanged for a booked ticket, however, ticket allocation is purely subject to availability for the show requested.
- The seating of the pre-booked "request" will be allotted on the date of the exchange and is therefore on a first-come first-served basis. In case of non allotment of tickets all refunds will be credited to the users AGS Wallet only.
- Seating of pre-booked tickets will be as allotted by AGS Cinemas at the time of exchange of the pre-booked tickets.
- The money received by AGS Cinemas in exchange of the pre-booked "tickets" shall be held by AGS Cinemas with no interest and only in the circumstance of cancellation of movie release shall be refunded with no interest automatically. All refunds will be credited to the users AGS Wallet only.
- The user agrees that for movie releases that are postponed there shall be no cancellations or refunds.
- AGS Cinemas is not liable for any damages due to non availability of tickets, non allotment, and postponement of movie release, cancellation of shows or cancellation of movie release.
- If you do not receive a confirmation number (in the form of a confirmation email or SMS after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same in your booking history and to call the customer service department to ensure the order has been placed. AGS Cinemas is not responsible for any losses (monetary or otherwise) in the event you make an assumption that your order has been placed when you fail to receive a confirmation.
- Kindly review the booking details, AGS Cinemas is not responsible for exchanges or refunds after a ticket has been purchased, or in the event it has been lost, stolen, damaged or destroyed.
- The ticket price charged is the price as displayed. In the event any extra charges are imposed, the same will be refunded to users AGS Wallet.
- The user agrees that Censor ratings will not be available for movies at the time of making a Pre-Book request. Patrons above 3 years and below 18 years of age will not be admitted for 'A' rated movies.
- To prevent hoarding we restrict tickets to customers at our discretion.
- All other AGS Cinemas terms and conditions apply.